How travel management companies use software to run client accounts

This guide is written by the team behind GTOS, the Global Travel Operating System from Voraal, and is built on operating experience across 100,000+ trips. GTOS is the programme layer a TMC can run with its clients: travellers in My Mobility, the company in the Client Portal, the TMC desk in Control Tower, on one trip record, with per-client data separation. See for travel management companies and corporate accounts for agencies.

What "running the account" looks like in software

The client should not be a passenger in your mid-office. They should be able to set policy, approve requests, and see spend, without looking at another company's data. Your consultants and after-hours team should work the same bookings, not a parallel file. Auto-issue can take the in-policy volume. Specialists can take the rest. That is managed travel on a shared record, not a slogan.

When a TMC still uses email as the account system, the first casualty is usually the trail: who approved an exception, what changed overnight, and which invoice belongs to which trip. The second is trust. A CFO at the client will not accept a pack that cannot be opened as bookings.

What TMC software is not, on its own

It is not automatically a complete reservations platform for retail sales, and it is not automatically the agency's general ledger. Voraal addresses those jobs with Rezencia and Folio6. We do not claim a live production integration between those products and GTOS beyond the family relationship. Avunzo is designed to connect content to your own channels and is not yet live on production; early access is available on request. Agency software versus a corporate booking tool keeps that map explicit.

GDS or NDC paths, if you depend on them, are scoped in a demo. We do not print certified connector badges in this guide.

How to walk a prospect or a flagship account

Sit the TMC in the desk role and the sample company in the client role. Load the policy the account actually uses. Walk a routine booking, an exception, and a change. If you already have a flagship account in mind, use its reporting questions. USD is the main currency on this site. Pricing is in USD and available on request, and programmes differ in volume and desk coverage, which is why there is no public rate card.

Each client sees only its own data. We do not claim certifications we do not hold. We do not invent account-win figures. The software should make the account easier to explain, not harder.