Hand a trip to a specialist desk, on the same record

GTOS is designed so a trip can move to an expert desk without leaving the live record. Travellers start or follow their journey in My Mobility. The desk works in Control Tower. The company still sees policy, cost and status in the Client Portal. GTOS is the Global Travel Operating System from Voraal, built on operating experience across 100,000+ trips.

When a trip should leave self-serve

Approved, in-policy bookings can be issued automatically. That is the right path for a routine request that already meets the rules. The expert desk is for the rest: complexity, exceptions that need judgement, group coordination, and after-hours changes. Managed travel describes the wider programme model. This page is the handoff: how a booking becomes agent-assisted without becoming a new file.

Because the record is shared, the desk does not need a pasted itinerary as its source of truth. The traveller does not lose visibility. Finance does not discover a side booking at month-end.

After-hours and duty of care

Plans change when offices are closed. Traveller support is built around 24/7 operations on the trip record, so an after-hours change can be worked on the same file. Duty of care depends on that continuity: a person on the road should not be in one system while the desk is reconstructing the itinerary in another.

Group travel, VIP handling and hotel-desk work are common reasons for a handoff. They still sit inside policy and spend reporting. A specialist does not mean an unofficial booking.

What we do and do not claim

The expert desk is an operating capability of the programme, visible in Control Tower. We do not invent response-time guarantees, headcount figures or named servicing locations on this page. A demo can walk through how a request moves from the traveller to the desk and back.

USD is the main currency on this site. Pricing is in USD and available on request. Each company sees only its own data. Access is by role. We do not claim certifications we do not hold. A demo can show a routine auto-issue path next to a specialist handoff, so the difference is visible rather than described only in principle. That contrast is what most travel managers want to see first: when the path stays with the traveller, and when the desk takes the file without breaking it. Both paths should still end on the same trip record.