Managed travel, with an expert desk on the same record

GTOS is a managed corporate travel platform built for that split of work. The Global Travel Operating System from Voraal puts the traveller in My Mobility, the company in the Client Portal, and the desk in Control Tower, on one live record. It is built on operating experience across 100,000+ trips, with 24/7 operations around that record.

What managed travel looks like in the path

1. The traveller searches in My Mobility. Policy is checked on every option.
2. The right approver acts, including in the same portal when that person is a manager.
3. If the booking is approved and in policy, it can be ticketed and confirmed automatically. That is auto-issue.
4. If the trip is complex, it goes to a specialist desk. The desk works in Control Tower, on the same record the traveller and the company already see.
5. Changes, disruptions and after-hours events stay on that record, rather than opening a disconnected email trail.

The traveller does not have to know, in advance, which path a given trip will follow. The programme rules and the nature of the itinerary decide whether auto-issue or the desk is the right next step.

What the expert desk is for

The desk is not there to re-key every ticket. It is there for work that needs judgement or coordination:

- Multi-city or tightly timed itineraries that should not be forced through a fully automatic path.

- Changes and disruptions, including those that arrive outside a single time zone's business hours.

- Group movements, offsites, delegations, and meetings travel. See meetings and events and the hotel desk for preferred stays and blocks.

- Visa and document cases, with readiness held on the trip. Visa decisions rest with the authorities.

- VIP or leadership travel that has been flagged for higher-touch handling.

- Exceptions that have been approved and now need careful issuance.

Response-time tracking sits on the same operations view, so a travel manager can see how cases are moving without asking for a separate status report.

Why the shared record matters

Managed travel fails when the desk has a different file from the company. GTOS is designed so that does not happen. Finance still sees the cost of a change on the same booking. Duty of care still sees the revised itinerary on the map. The traveller still sees the new confirmation in My Mobility, including on a phone.

Agencies and TMCs can deliver this model for clients; see for TMCs. Enterprises that keep an in-house or partner desk can use the same design; see enterprise programmes.

USD is the main currency on this site. GTOS can record spend in more than one currency. Pricing, including how the desk is scoped for a programme, is in USD and available on request. Each company sees only its own data, with access by role. GTOS is built to scale to 1,000+ employees per client. We do not invent service-level statistics on this page.