A VIP travel desk that stays on the live trip record

GTOS is designed so VIP and high-touch work is still done on the live trip record. The desk works in Control Tower. The traveller can follow the same journey in My Mobility. Policy, cost and duty of care remain attached. GTOS is the Global Travel Operating System from Voraal, built on operating experience across 100,000+ trips.

How the VIP desk relates to the expert desk

The expert desk is the general handoff from self-serve into agent-assisted work: complex itineraries, groups, exceptions and after-hours changes. The VIP desk is that operating idea applied to leadership and other high-touch movements, including the services those trips often carry — lounge access and meet and greet, preferred hotels, and a tighter briefing when a plan changes.

Not every booking should go to a specialist. Approved, in-policy trips can still be issued automatically. The VIP path is for the movements that need judgement, discretion or a named desk, without creating a second system of record. Leadership travel describes the wider programme pattern. This page is the desk itself.

Because the file is shared, an assistant or travel manager can request a change, the desk can action it, and finance can still see the cost, without a parallel itinerary forming in a personal inbox.

Discretion, duty of care and access

Discretion does not mean invisibility inside the company. It means access by role. A wider audience does not need to browse every leadership itinerary. The people who approve, book, meet or account for the trip do need the current file. Duty of care depends on that current file, especially when a sector is retimed or a destination becomes disrupted.

After-hours work should happen on the same record. Traveller support is built around 24/7 operations on the trip, so a late change does not restart the briefing. We do not invent response-time guarantees, staffing numbers or named servicing cities on this page. How your VIP coverage is set up is a demo conversation.

USD is the main currency on this site. Pricing is in USD and available on request. Each company sees only its own data. We do not claim certifications we do not hold.

What a demo should show

A useful session places a leadership itinerary on the record, adds a high-touch service, then changes the flight after hours. The test is whether the traveller, the desk and finance are still looking at one confirmation and one cost picture afterwards. If the VIP work has to leave GTOS in order to be “looked after,” the desk is not yet on the same record.